Privacy Policy

Chawk Express. Last updated: 22 October 2026

Chawk Express ("we", "us") provides delivery and errands inside Chawkbazar Paikari Market, Old Dhaka, Bangladesh. You can order through WhatsApp. This policy explains what information we collect, why, and what we do with it.

1. Information we collect

• Contact details: your name and your WhatsApp mobile number.
• Shop details: your shop name and number, floor or building, and a nearby landmark, so we can find you.
• Orders: the place you want to collect from, the items you ask for, the quantities, any note you add, and the delivery fee or plan.
• Payments: how you chose to pay (cash, bKash or Nagad). For bKash or Nagad, we keep the transaction ID you send, or a screenshot of the payment, so we can check it. We do not receive your bKash or Nagad password, PIN or account balance.
• Plans and registration: the plan you chose, its dates, and your registration number.
• Messages and feedback: the messages you send to us on WhatsApp, and any rating you give a delivery.

2. How we use your information

• To register you, take and confirm your orders, and arrange delivery.
• To check that a payment was received before we send a runner to buy or deliver.
• To keep order and plan records, and to deal with questions, complaints and refunds.
• To send you order updates, such as when your order is sent to a shop or is on its way.
• To keep our service safe and to improve it.

We do not sell your information, and we do not use it for advertising.

3. Who we share information with

We share only what is needed to run the service:

• Meta (WhatsApp): the messages and phone numbers travel through WhatsApp's Cloud API.
• Google: our order and customer records are kept in a Google Sheet and run by Google Apps Script.
• Cloudflare: messages from WhatsApp pass through a Cloudflare service that checks they are genuine before we receive them.
• The shop you order from, and our runner: we share the order details they need to prepare and deliver it. A shop or runner may see your name, your phone number or your delivery location for that order only.
• Authorities: where the law requires it.

4. How long we keep information

We keep order and payment records for 6 months so we can answer questions and meet our accounting duties. We delete other personal messages after 6 months. You can ask us to delete your information sooner, unless we must keep it by law.

5. Keeping information safe

We use private accounts and access codes for our systems, we limit who can see the records, and we do not store passwords or banking PINs. No system is perfectly secure, so please tell us at once if you think your information has been misused.

6. Your choices

• You can ask to see, correct or delete the information we hold about you.
• You can stop using the service at any time. Send us a message to say so.
• You can choose not to send a payment screenshot or transaction ID. In that case, you can pay cash on delivery instead.

7. Children

Our service is for adults who run or work in a shop. We do not knowingly collect information from children.

8. Changes to this policy

If we change this policy, we will post the new version on this page and change the date at the top.

9. Contact us

Chawk Express, Chawkbazar Paikari Market, Old Dhaka, Bangladesh.
Email: mohiuddin20e@gmail.com
WhatsApp: +61 402 866 433